Getting Rental Bond Back NSWBond Cleaning in Sydney

Moving houses is often stressful enough without the additional stress of possibly losing your rental bond.

Since we offer bond cleaning services, we receive calls from confused tenants  on a daily basis who are nearing the end of their rental term but don’t know what they need to do to get their rental deposit back.

This isn’t surprising since NSW laws surrounding tenancy agreements are often vague and open to interpretation when it comes to the responsibility of the tenant.

Hence, the reason I’ve decided to write this article which will hopefully put things into perspective for you.

Tenants vs Landlords – What Are You Liable For?

According to the Residential Tenancies Act 2010 (NSW), tenants must –

The rules seem fairly straightforward at first glance, however, things can get fairly murky once put into practice.

For example, a landlord or agents interpretation of “reasonably clean” could be completely different from the tenant and this is where things can quickly turn ugly when it comes to the time to getting a bond refund.

In our experience, the best way is to determine the level of cleanliness required is to refer back to the state the property was in at the start of the tenancy agreement while factoring in fair wear and tear which is not the clients responsibility.

What is Considered Wear & Tear

According to Fair Trading NSW, wear and tear is deterioration which occurs in the premises over time which occurs with the use of the premises even after it receives reasonable care and maintenance.

These are examples of things the tenant is NOT liable for –

What isn’t Wear & Tear?

Any damage which is caused directly or indirectly by the tenant through negligence or misuse is not considered wear and tear.

In terms of getting a bond refund, these are examples of things which the tenant IS liable for –

Additional Tips for Getting Your Bond Back

Do I Need to Steam My Carpets?

This is another one which a lot of tenants get confused about, our advice is to check your tenancy agreement.

The legislation changed back in 2010 and it is no longer mandatory for tenants to have their carpets professionally cleaned. However, it may have been written as part of the condition for them to be able to rent the property in the first place if the tenant has pets.

As stated above, your responsibility is to return the property to the condition it was in prior to moving in.

Do I Need to Hire Professional Cleaners to clean my property?

Again, this is another area where the law is very vague so you will need to check your individual tenancy agreement.

I would say the majority of agent agreements will allow the tenants to clean the premises themselves, however, you also risk losing part or all of your bond if it’s not done properly (they will call a professional if they feel the property isn’t clean enough).

In our experience, landlords and agents are usually more inclined to release a bond if the tenant provides evidence such as an invoice as this shows the property has been cleaned.

Hopefully the information has cleared up any misconceptions you’ve had regarding getting your bond back.

At Simpo Cleaning, we offer a satisfaction guarantee for all our services and will go back and re-clean any spots which doesn’t pass the final inspection free of charge.

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